Right of withdrawal
Right of withdrawal
You have the right to cancel this contract within 30 days without giving any reason.
The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
According to § 18 FAGG, the right of withdrawal does not apply to personalized goods, i.e. goods made according to customer specifications or tailored to the customer’s personal needs.
In order to exercise your right of withdrawal, you must inform us:
+43 676 7033382
by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the sample cancellation form that will be sent to you when you conclude the contract. However, this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of the withdrawal
If you revoke this contract, we have to repay all payments that we have received from you immediately and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.
We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract.
The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods, unless something else has been agreed with us.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
Factory: Model withdrawal form (for download)
Model withdrawal form
If you want to cancel the contract, please fill out this form and send it back to:
I hereby revoke the contract I concluded for the purchase of the following goods
Signature (if sent by post)