Conditions

Conditions

Conditions

Terms of Service

table of contents
1. Scope
2. Conclusion of the contract
3. Right of withdrawal
4. Prices and terms of payment
5. Delivery and shipping conditions
6. Retention of title
7. Liability for defects (warranty)
8. Alternative dispute resolution

1. Scope
These general terms and conditions (hereinafter “GTC”) apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter “customer”) concludes with us with regard to the goods presented by us in our online shop. The inclusion of the customer’s own conditions is hereby rejected by default, unless otherwise agreed.
A consumer within the meaning of these terms and conditions is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. An entrepreneur within the meaning of these terms and conditions is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in their commercial or independent professional activity.

2. Conclusion of the contract
The product descriptions contained in our online shop do not represent any binding offers on our part, but serve for the submission of a binding offer by the customer.
The customer can submit their offer using the online order form integrated in our online shop. After placing the selected goods in the virtual shopping cart and going through the electronic ordering process, the customer submits a legally binding contract offer for the goods in the shopping cart by clicking the button that concludes the ordering process. The customer can also submit the offer to us by email or post.
We immediately confirm receipt of the order by an automatically generated email (confirmation of receipt). This does not yet represent an acceptance of the offer.
We can accept the customer’s offer within one week,
by sending the customer a written order confirmation or an order confirmation in text form (fax or email), whereby the customer’s receipt of the order confirmation is decisive, or
by delivering the ordered goods to the customer, whereby the receipt of the goods by the customer is decisive.
If there are several of the aforementioned alternatives, the contract is concluded at the time at which one of the aforementioned alternatives occurs first. The period for accepting the offer begins on the day after the offer is sent by the customer and ends with the expiry of a week following the sending of the offer. If we do not accept the customer’s offer within the aforementioned period, this is deemed to be a rejection of the offer, with the result that the customer is no longer bound by his declaration of intent.
When submitting an offer via our online order form, the text of the contract is saved by us and sent to the customer in text form (e.g. email, fax or letter) after the order has been sent, along with the present General Terms and Conditions. The terms and conditions can also be accessed at any time at https://rohleder.at/agb/  can be viewed. For security reasons, the order details are no longer accessible via the Internet.
Before placing a binding order using our online order form, the customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better recognition of input errors can be the enlargement function of the browser, with the help of which the representation on the screen is enlarged. The customer can correct his entries as part of the electronic ordering process using the usual keyboard and mouse functions until he clicks the button that concludes the ordering process.
Documentation for the conclusion of the contract in the German language takes precedence over any other translations.
Order processing and contact are usually carried out by email and automated order processing. The customer must ensure that the e-mail address given by them to process the order is correct, so that the e-mails sent by us can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by us or third parties commissioned by us to process the order can be delivered.
The customer’s email address is also used to enable the customer to track and change the shipment via our shipping partner.

3. Right of withdrawal
Consumers generally have a right of withdrawal.
Further information on the right of withdrawal can be found in our cancellation policy.
The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole residence and delivery address are outside the European Union at the time the contract is concluded.

4. Prices and terms of payment
Unless otherwise stated in our product description, the prices given are total prices that include statutory sales tax.
The payment options are communicated to the customer in our online shop.
If prepayment by bank transfer has been agreed, payment is due immediately after the conclusion of the contract, unless the parties have agreed a later due date.
If the customer pays more than the specified total price, we will transfer the overdue amount back to the customer, deducting transfer costs of 2.50 euros.

5. Delivery and shipping conditions
The delivery of goods takes place on the dispatch route to the delivery address specified by the customer, unless otherwise agreed. We do not deliver to DHL Packstations or Deutsche Post office branches. When ordering via our online order form, the delivery address given in the online order form is decisive.
If the commissioned transport company sends the dispatched goods back to us because delivery to the customer was not possible, the customer bears the costs for the unsuccessful dispatch. This does not apply if the customer is not responsible for the circumstance that led to the impossibility of delivery or if they were temporarily prevented from accepting the service offered, unless we have announced the service to them a reasonable time in advance.
If the customer acts as an entrepreneur, the risk of accidental loss and accidental deterioration of the goods sold is transferred to the customer as soon as we have delivered the item to the freight forwarder, the carrier or the person or institution otherwise assigned to carry out the shipment. If the customer acts as a consumer, the risk of accidental loss and accidental deterioration of the goods sold is generally only transferred when the goods are handed over to the customer or a person authorized to receive them. Notwithstanding this, the risk of accidental loss and accidental deterioration of the goods sold is already transferred to the customer, even with consumers, as soon as we have delivered the goods to the freight forwarder, the carrier or the person or institution otherwise assigned to carry out the shipment, if the customer commissioned the freight forwarder, the carrier or the person or institution otherwise appointed to carry out the shipment and we have not previously named this person or institution to the customer.

6. Retention of title
In relation to consumers, we reserve ownership of the delivered goods until the purchase price owed has been paid in full.
With regard to entrepreneurs, we reserve ownership of the delivered goods until all claims from an ongoing business relationship have been settled in full.
If the customer acts as an entrepreneur, he is entitled to resell the reserved goods in the ordinary course of business. The customer assigns all claims against third parties arising from this to us in advance in the amount of the respective invoice value (including sales tax). This assignment applies regardless of whether the reserved goods have been resold without or after processing. The customer remains authorized to collect the claims even after the assignment. Our authorization to collect the claims ourselves remains unaffected. However, we will not collect the claims as long as the customer fulfills his payment obligations towards us, does not fall into arrears and no application has been made to open insolvency proceedings.

7. Liability for defects (warranty)
If the purchased item is defective, the provisions of statutory liability for defects apply.
The customer is asked to complain to the deliverer about delivered goods with obvious transport damage and to inform us accordingly. If the customer does not comply, this has no effect on his statutory or contractual claims for defects.

8. Alternative dispute resolution
The EU Commission provides a platform for online dispute resolution on the Internet at the following link:  https://ec.europa.eu/consumers/odr
This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.
We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.